Bear88 Privacy Policy – Malaysian Member Personal Data Protection

1 Introduction

Bear88 is an online gaming platform operating exclusively for the Malaysian market. We understand that privacy is more than a legal obligation — it is the foundation of the trust you place in us when you choose to register and play on this platform.

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide to us or that we collect automatically when you use the Bear88 website, mobile app, and all other Bear88 services.

This document applies to all users and registered members of Bear88 in Malaysia, including those accessing the platform via web browser or the Bear88 mobile app for Android and iOS. If you disagree with any part of this policy, please discontinue use of the platform and contact us to delete your account.

2 Information We Collect

We collect various types of information depending on how you interact with the Bear88 platform. Generally, this information falls into two main categories:

A. Information You Provide Directly

• Full name, date of birth, and MyKad or passport number upon account registration.
• Mobile number and email address used for account communications.
• Bank account or e-wallet details for processing deposits and withdrawals.
• KYC verification documents including a copy of your MyKad or passport and proof of residential address.
• Information you provide when contacting the bear88 support team.

B. Information Collected Automatically

• IP address, device type, operating system, and web browser version used.
• Access log data including login times, pages visited, and session duration.
• Your gaming history, wagering records, deposits, and withdrawals.
• General geolocation data based on IP address for regulatory compliance purposes.
• Information on cookies and similar tracking technologies as described in Section 6.

3 How We Use Your Data

Bear88 uses your personal information only for legitimate purposes directly relevant to the services we offer. We will not process your data beyond what is necessary for the following purposes:

• Account management – creating, verifying, and securely maintaining your bear88 account.
• Transaction processing – processing deposits, withdrawals, and all financial transactions in your account.
• Identity Verification (KYC) – verifying member identity to meet regulatory compliance requirements.
• Service Communications – sending important notifications related to your account, transactions, and platform updates.
• Platform security – detecting and preventing fraud, money laundering, and unauthorized access.
• Responsible gaming – monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Platform improvement – analyzing usage data to improve the performance, interface, and user experience of bear88.
• Legal Compliance – fulfilling obligations under applicable Malaysian law, including PDPA 2010.

If you have consented to receive marketing communications from bear88, we may also send you information about relevant promotions, bonuses, and the latest offers. You may withdraw this consent at any time through your account settings or by contacting our support team.

4 Sharing Information with Third Parties

Bear88 does not sell or rent members' personal information to any third party. However, in the course of operating the platform, we may share your personal data with the following categories of third parties under limited and controlled circumstances:

• Payment providers – banking institutions, FPX operators, DuitNow, and e-wallet providers that process your financial transactions. They receive only the minimum information required to process payments.
• Technology service providers – hosting companies, cloud services, and cybersecurity providers that help us operate the platform. All such parties are bound by strict confidentiality agreements.
• Licensed game providers – third-party gaming companies that provide slots, live casino, and other games within the bear88 platform. Shared data is limited to game session information only.
• Relevant authorities – law enforcement agencies, courts, or regulatory bodies where required by Malaysian law or a valid court order.

In all cases of data sharing, Bear88 ensures that the receiving parties have adequate data protection measures in place and use the information only for authorised purposes.

5 Data Encryption and Security

Protecting your personal data is bear88's absolute priority. We implement multiple layers of technical and organisational security to safeguard your information against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between the platform and your device.
• Encryption of sensitive data in databases using AES-256 encryption algorithms.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
• Multi-layered firewall and intrusion detection system operating 24/7.
• Continuous security monitoring with rapid response to any detected threats.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• Strict internal access controls — only authorised personnel may access member personal data, and only to the extent required for their specific duties.

While we take all reasonable precautions, no data transmission system over the internet can be guaranteed 100% secure. You are also responsible for keeping your account password safe and not sharing it with anyone.

6 Use of Cookies and Tracking Technologies

Bear88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the Bear88 website. The following are the types of cookies we use:

You can control or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some Bear88 platform features.

7 Data Storage and Retention

Bear88 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Following account closure, we may retain certain data for a defined period for legal compliance, dispute resolution, and fraud prevention purposes.

Specifically, financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements. KYC verification data is retained for 5 years after account closure. Technical log data is typically deleted after 12 months.

All data no longer required will be securely deleted or anonymised in accordance with bear88's established data deletion procedures.

8 Your Rights as a Bear88 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Bear88's internal policies, you have the following rights regarding your personal data:

• Right of Access – You may request a copy of the personal information we hold about you.
• Right to Rectification – You may request the correction of inaccurate or incomplete data.
• Right to Erasure – You may request the deletion of your data under certain circumstances provided by law.
• Right to Object – You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent – You may withdraw consent previously given for specific data processing activities.

To exercise any of the rights above, please contact the bear88 support team via live chat. We will process your request within 14 working days and notify you of the action taken.

9 Links to Third-Party Sites

The bear88 platform may contain links to third-party websites or services, including game provider sites or platform partners. bear88 is not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policy of each website you visit separately.

10 Children's Privacy

The bear88 platform is not intended for individuals under the age of 21, and we do not knowingly collect personal information from them. Should we discover that personal information of a minor below the age limit has been collected without proper verification, we will take immediate steps to delete that information and close the account in question.

If you believe your child or any minor has registered on the bear88 platform, please contact us immediately and we will take prompt action.

11 Amendments to the Privacy Policy

Bear88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to members via in-platform notifications or email at least 7 days before taking effect.

The "Updated" date at the top of this document will always reflect the latest version of bear88's Privacy Policy. Continued use of the platform after any amendments take effect will be considered your acceptance of the latest version of this policy.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how bear88 handles your personal data, please contact our support team via live chat available 24 hours a day, 7 days a week within the bear88 platform.

You may also contact us via our official email address below for more detailed privacy-related enquiries:

We are committed to addressing every privacy enquiry seriously and will respond within 3 business days. For further information on your data protection rights, you may also refer to the official website of the Department of Personal Data Protection Malaysia.